Homestead Flowers

Refunds and Returns Policy

Last updated: January 2026

Overview

At Homestead Flowers, we take pride in growing and delivering fresh, seasonal British flowers with care. Because flowers are perishable and seasonal, our refunds and returns policy differs from standard retail products.

This policy does not affect your statutory rights under UK consumer law.

Fresh / Perishable Flowers

Fresh bouquets, bunches, buckets, and DIY flower buckets are perishable goods intended for immediate enjoyment.

  • Change-of-mind refunds are not available for perishable flowers.
  • Natural variations in colour, size, and variety are expected and are not considered faults.
  • If your flowers arrive damaged, incorrect, or significantly below expectations, please contact us within 24 hours of delivery or collection with photos.
  • We may offer a replacement, partial refund, or credit note at our discretion.
  • Flowers left unattended after delivery are not the responsibility of Homestead Flowers.

Dried Flowers

Dried bouquets, wreaths, and arrangements are non-perishable.

  • Contact us within 48 hours of delivery or collection if dried flowers arrive damaged or incorrect.
  • We will offer a replacement or refund at our discretion.
  • Minor natural variations in colour, shape, or size are part of the natural character of dried flowers and are not considered defects.

Flower Subscriptions

  • You may skip a week at no extra cost with at least 72 hours’ notice.
  • In November and December, when seasonal fresh flowers may not be available, deliveries may be replaced with a Christmas wreath or dried flower bouquet.
  • If you cancel a subscription mid-season, you may receive a partial refund for any undelivered weeks.
  • Refunds are calculated based on the remaining undelivered bouquets at the time of cancellation.

Weddings, Events & Bespoke Orders

Due to the bespoke and seasonal nature of wedding and event flowers:

  • A non-refundable booking fee or deposit is required to secure your date.
  • Deposits are non-refundable under any circumstances.
  • Once production has begun, no refunds are available for weddings, events, bespoke bouquets, or flower buckets.
  • Cancellation charges may apply depending on the timing of cancellation, as outlined in our Wedding Terms & Conditions.
  • In any dispute, compensation will not exceed the total value of the order.

Hire Items (Vases, Buckets, Crates, Urns)

  • Hire items must be returned the following week, cleaned and in good condition.
  • Cleaning fees may apply if items are returned dirty.
  • Breakages or losses must be paid for, including replacement and delivery costs, plus a £10 administration fee.

Wholesale Flowers

  • Wholesale flowers are sold on a trade basis and are non-refundable once collected or delivered, except where items are damaged or incorrect and reported within 24 hours.
  • Wholesale pricing and eligibility are offered at our discretion and may be withdrawn at any time.

Local Delivery & Collection

  • Local delivery is hand-delivered to Guildford and surrounding areas.
  • Collection is free from our field (GU3 3EX) by appointment only.

Please ensure someone is available to receive perishable flowers. Flowers left unattended after delivery are not the responsibility of Homestead Flowers.

Refund Processing

  • Approved refunds will be processed to the original method of payment within a reasonable processing period.
  • Banks and card providers may take several working days to show the refund.

Late or Missing Refunds

If you haven’t received a refund yet:

  1. Check your bank account again.
  2. Contact your credit card provider, as processing times vary.
  3. Contact your bank, as there may be processing delays.

If you have done all of this and still have not received your refund, please contact us at [email protected].

How to Request a Refund or Replacement

Please contact us with:

  • Your order number
  • Photos (if applicable)
  • A brief description of the issue

Email: [email protected]
Phone/WhatsApp: 07967 179421

We aim to respond within 2 business days with a proposed solution.

Legal Note

This policy does not affect your statutory rights under UK consumer law, including the Consumer Rights Act 2015. Perishable goods are exempt from the standard 14-day cooling-off period.

Contact

If you have any questions about refunds and returns, please contact:
[email protected]